Chicago Transit Authority Privacy Policy Statement

Welcome to the Chicago Transit Authority web site. This statement provides the CTA's privacy policy on information that is collected through this web site, and the Chicago Card® and Chicago Card Plus® programs and the use of that information.

In General

The CTA may use the information it collects for management and promotion of CTA and other regional transit services and fare media. We will not sell or disclose your information for any other purpose without your written consent, unless there is a legal requirement for such disclosure. To the extent that the CTA discloses information to third-party contractors or other regional transportation agencies for the management and promotion of CTA and other regional transit services, or to administer fare media programs, those third parties will be required to follow this privacy policy.

Information Collected During Your Visit To This Web Site

The Chicago Transit Authority is the sole owner of the information collected on this site, The Chicago Transit Authority collects information from its customers at several different points on the web site. By using our services and accessing our site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us without further notice. If we change our privacy policy, we will post a new statement on our site and change the date indicated at the bottom of the statement. Therefore, we encourage you to check the date of our privacy policy statement whenever you visit this site for any updates or changes. Please see our Terms of Use under the Legal/Disclaimer link for a more detailed legal explanation of our general online policies.

Personal Information

We collect several different types of information on our site. We collect personal information, defined as information that can be used to identify you individually, such as your name, address and telephone number, only if you submit the information to order the various fare media and other goods offered on this site. CTA employees may have access to your personal information only for legitimate business purposes, such as processing your application for the Chicago Card®, CTA will endeavor to protect the confidentiality of your personal information.

Technical Information

We automatically collect and store technical information about your visit to our site including: (1) the name of the domain and host from which you access the Internet; (2) the type of browser software and operating system used to access our site; (3) the date and time you access our site; and (4) the pages you visit on our site. The technical information collected will not personally identify you.

The following information explains in more detail the different forms of personal and technical information and how we may collect and use that information.

Location Information

In order to provide location-based information, such as a list of nearby transit stops, our site may request that your browser or device provide us with your rough or precise location. We may also aggregate anonymous data to better understand how people are using these location-enhanced services and later enhance those services.

Order Forms

We collect personal information in connection with the purchase of fare cards, Chicago Cards®, and other goods and fare media sold from this site. We request information from the customer on order forms for Gift Express, fare media, the Chicago Card® and Chicago Card Plus®. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may also be used to contact the customer.

E-mail Address

If you send us an e-mail with questions or comments or if you provide your e-mail address when ordering CTA merchandise or subscribing to receive notifications of newly available information regarding pertinent CTA transit services by e-mail or wireless enabled device, the CTA may use your e-mail address and other personal information (defined in Personal Information) included in your correspondence to improve the content of our web site, to provide you with pertinent information regarding CTA transit services or to respond to your correspondence. Your e-mail address will only be used to deliver the requested information unless you agree to additional e-mail notifications. If you provide your e-mail address to receive notifications such as information concerning your Chicago Card Plus® account, the CTA will use your e-mail address to send you the type of information for which you provided it. If you own a Chicago Card Plus® certain e-mails concerning your account will be sent to you automatically. Those e-mail notifications are described in the Chicago Card Plus® Terms and Conditions.


From time to time the CTA may conduct online surveys that customers will be invited to complete on a voluntary basis. Information collected through the surveys will be used for the purpose of marketing or planning CTA services only unless you expressly agree otherwise.


We use secure socket layer (SSL) encryption to protect personal information you submit to us on order forms available on this web site. Please be aware that information that you send to us by e-mail is not necessarily secure. You should avoid including sensitive information such as your credit card numbers or bank account numbers on e-mails that you send to us. The CTA uses Verisign® for authorization of credit card purchases on this web site. Verisign® is a web-based provider of payment services. Verisign's® privacy policy may be reviewed at or by clicking on the Verisign® logo located on this web site.

Children's Privacy

CTA does not knowingly solicit or collect personal information from children through CTA Gift Express, fare media, Chicago Card®, or Chicago Card Plus® online order forms. If at any time CTA learns that a child under the age of 13 has submitted personal information online, it will take all reasonable measures necessary to remove such information from its databases and not use such information for any purpose except where necessary to protect the safety of the child or others or as required by law.

Employment Related Information

If you are interested in CTA employment you can apply online and submit information regarding past work experience. This information will be used only for evaluating an applicant's qualifications for a position with CTA.


A cookie is a small text file that a web site can place on your computer's hard drive in order, for example, to collect technical information about your activities on the site or to make it possible for you to use an online shopping cart to keep track of items you wish to purchase. The cookie transmits this information back to the web site's computer that, generally speaking, is the only computer that can read it. You may set your web browser to warn you whenever a site attempts to place a cookie on your computer or refuse to accept cookies. The CTA will use cookies collected during your visit to this site for the purpose of facilitating your use of our site and for maintaining statistics concerning use of our site that will help us make improvements. Technical information collected by cookies will not be linked to your personal information.


We store technical information that we collect through cookies and log files to create a profile of our customers. The profile information is used to improve the content of the site, to perform a statistical analysis of use of the site and to enhance use of the site. Technical information stored in a profile will not be linked to your personal information.


This web site contains links to other sites. Please be aware that the CTA is not responsible for the privacy practices of other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Notification of Changes

CTA reserves the right to make changes to this privacy policy without notice it will display any changes to this privacy policy to this web site 30 days before the changes become effective. If we decide to change this privacy policy, we will post those changes to this privacy policy statement, the homepage, and other pages we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

How to Contact Us?

If you have any questions about our privacy policy statement or our use of your information you can e-mail us at

Special Notice

Effective Date of this version of CTA's Privacy Policy: April 23, 2007.

Use of this site signifies your acceptance of Chicago Transit Authority Web Site Terms and Conditions and Privacy Policy.

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