CTA - Chicago Transit Authority
Contact Us

Contact us


General inquiries/Customer Service


E-mail is one of the easiest ways to get in touch with us. Send us an e-mail and we'll get back to you as quickly as we can.

Send us an e-mail.


By Phone

Travel information

call (312) 836-7000 for the RTA Travel Information Center for detailed schedule and trip plans on CTA, Metra and Pace or see Trip Planning to plan a trip online

Customer service

1-888-YOUR-CTA (1-888-968-7282)

Hearing Impaired/TTY, call:
1-888-CTATTY1 (1-888-282-8891) or 711 (relay)

Our Customer Service call center hours are from 7:00a to 7:00p, on weekdays (excluding holidays).



Additional contact info

Filing a Title VI complaint

You can file a complaint if you believe you were subjected to discrimination based on your race, color, or national origin. See: Title VI Policy and procedures for filing a Title VI complaint

Full contact list

For specific matters of business, you can also view our Full Contact List (includes phone numbers, mailing addresses, and e-mail addresses) for more information.

©2018 Chicago Transit Authority
Phone: 1-888-YOUR-CTATTY: 1-888-CTA-TTY1Website: transitchicago.com